Bad Weather Policy
Monster Jump is an outdoor attraction and is sometimes affected by bad weather conditions.
Bad Weather
Bad weather includes but is not limited to wind, rain & snow.
Weather conditions are assessed daily prior to opening and continuously throughout the day.
Monster Jump may close or cancel a days events with little to no prior notice.
Monster Jump will close when winds/gusts exceed 24mph.
Wind speed is monitored consistently throughout the day.
Monster Jump will remain open in light rain, however some elements might be closed if they become too slippery such as the slide.
Monster Jump will close if rain becomes too heavy/consistent.
If the inflatable is too wet after a shower it may be closed for the remainder of the day for drying.
Monster Jump will close in the event of snow, sleet, hail or thunder.
Monster Jump may close in severe heat.
Cancelled Events/Refunds
NO REFUNDS ARE ISSUED AT MONSTER JUMP
If the event is cancelled prior to opening, all ticket holders are notified via email and given the opportunity to rebook their sessions.
If the event is cancelled partway through a session, customers will be given a open ticket to return on any day of their choosing. Monster Jump is operational annually at lakeside shopping centre from April - September. Open tickets are valid for 12 months.
If a session is cancelled with less than 30 minutes remaining, no open ticket or refund will be issued.
All future customers of the day affected will be contacted and notified if their session is affected.